Refund policy

Size exchange only — no returns for refund

At NLEON, we offer size exchanges only. We do not accept returns for a refund or store credit, except for damaged, defective or wrong items (see below).

Exchange window

You can request a size exchange within 3 days of delivery.

Eligibility

The item must be unworn, unwashed and unaltered, with all tags and original packaging intact.
Exchange is for a different size of the same product, subject to stock. If your size is not available, we will offer another size or hold the order until restock.
Each order is eligible for one exchange.

How to request an exchange

Email info@nleonstudio.com or WhatsApp +91 93077 45089 within 3 days of delivery.
Share your order number, the item, the size you received and the size you need.
We will confirm within 1 business day and arrange a reverse pickup (on serviceable pincodes) or share the address to send the item back.
Once we receive and check the item, we dispatch the new size within 2 business days.

Exchange shipping

If reverse pickup is not available on your pincode, you may need to self-ship the item to us. We will confirm the details when we approve your request.

Damaged, defective or wrong item

If you receive a damaged, defective or wrong item, email info@nleonstudio.com within 48 hours of delivery with your order number and clear photos (and an unboxing video, if available). We will replace it free of charge. If a replacement is not available, we will issue a full refund to your original payment method (or bank account/UPI for cash on delivery orders) within 7 business days of approval.

Cancellations

You can cancel an order before it is dispatched by emailing or WhatsApping us with your order number. Prepaid orders cancelled before dispatch are refunded in full within 5–7 business days. Orders cannot be cancelled once dispatched.

Contact

NLEON (a brand of NOVAE)
Charholi Budruk, Pune, Maharashtra 412105, India
Email: info@nleonstudio.com · Phone: +91 93077 45089
Mon–Sat, 10:00 am – 6:00 pm IST